Frequently Asked Questions

General

General

What is CarBase.my?

CarBase.my is an online guide for car buyers, sellers and owners, with extensive and comprehensive database of new cars on sale in Malaysia. You’ll find prices, specifications, warranty details, high-resolution photos, expert and user reviews, and so much more – packaged in a user-friendly, intuitive layout that is easy on the eye.

Does CarBase.my sell or service vehicles?

CarBase.my does not actually sell, buy or service vehicles. It provides the information that might be useful to car buyers, sellers and owners.

Is CarBase.my free to site visitors?

Yes, you may use all the information on CarBase.my for free, as long as you are not planning to resell or gain financial revenue from the direct usage of the information we put up here. However, if you plan to republish CarBase.my’s information on any of your sites, please write in a request for permission, and also ensure that CarBase.my is credited as the source.

What is CarBase.my’s relationship with car brands/manufacturers?

CarBase.my is privately owned, and is run by our own endeavour and initiative.  It is not affiliated to any car brands or manufacturers.

Is the information accurate?

We try our best to be as accurate, consistent and up-to-date in all the information we publish.

Should you spot an error or discrepancy, or have any questions whatsoever, please feel free to write in and let us know about it.

I don’t see some cars in there. Why is this?

Our team is trying our best to include all the new cars currently available on sale in the Malaysian market. However, some will not be in there yet – we have not left them out but have the information in the pipeline. Rest assured that we are working our hardest to ensure the database is as comprehensive and complete as possible.

Reviews

Who are the expert reviewers?

Our expert reviewers are the very same people behind Malaysia’s top automotive website, paultan.org. The reviews take into account each model’s objective and subjective qualities, measured against other relevant models in the same segment and/or price range. Safety, pricing (value for money) and relative fit for purpose characteristics are all factored into the decision as well.

Why isn’t there a review for [car model]?

More expert reviews are in the pipeline and will be up on CarBase.my as soon as possible.

You can help us and other users, however, by submitting a user review of your own car. Or get your friends to submit theirs too.

Who are the user reviewers?

The user reviewers are all regular visitors to CarBase.my, who submitted reviews of their own cars.

However, to ensure the quality and integrity of the reviews submitted, we are limiting reviews to those who actually own the car that they are reviewing.

Why do I need to key in my IC number to review a car?

We want to ensure that all the user reviews on CarBase.my will be useful to all viewers. As such, we are limiting the reviews to those who actually own the car model they are reviewing. The IC number will be used to verify your ownership of the car your are reviewing.

How do you verify car ownership for reviews?

CarBase.my works together with ISM Insurance Services Berhad to match the car, make and model to the IC number submitted.

Your personal information will NOT be shared with any other party, nor will it be published anywhere. We take your privacy concerns very seriously and adhere to the PDPA.

Why do you need to verify car ownership reviews?

Have you been to a site where people comment about a product just because they like and use a competing product? Or people who comment, just because? We want to avoid all that so that the reviews you read will actually be able to help you in your journey of choosing the right car. This is why we want to ensure that only actual owners of a car will be able to review it.

Buying a car on CarBase.my

How to buy a car through CarBase.my?

Our team is determined to source the best offer available within our network for you.
Step 1 – Browse your preferred car and select ‘Buy this car’.
Step 2 – Fill in and submit your details.
Step 3 – Receive the offer via SMS within 3 working days.
Step 4 – Select the offer and be contacted!

Please also read our User Agreement and Privacy Policy before you proceed.

Why should I buy a car through CarBase.my?

It is hassle-free, quick and easy. CarBase.my is fast becoming the deciding place for new car buyers in Malaysia and now you can receive the best offer at your fingertips without ever walking into a showroom!

Can I trade-in my car?

Currently, trade-ins are performed once you have been in contact with the sales advisor after selecting your offer. Alternatively, if you are interested to sell your car, kindly sign up and post your car with oto.my